Terms of use – isticker.gr

1. GENERAL INFORMATION

Welcome to our online store isticker.gr where the products of the company with the name MOUTESIDIS SAVVAS SOUPIADIS DIMOSTHENIS O.E. and the distinctive title “mystudio.gr”, located at 6 Svoronou 6, 58100 Giannitsa, Tax Code 998008159, Tax Office of Giannitsa.

The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before you navigate to isticker.gr and make your purchases. Your navigation on isticker.gr and the realization of any transaction or communication with our company means the unconditional acceptance of the present terms of use by you. In case of your disagreement or reservation for part or all of these terms, you can send your e-mail to info@isticker.gr before your browsing or transaction, otherwise your acceptance of all terms is unconditional.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of isticker.gr (in total or separately): a) part or all of the present terms of use, b) part or all of the content of isticker.gr and c) part or all of the external appearance (interface), structure or configuration of isticker.gr as well as its technical specifications. The company also reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of isticker.gr to cancel, suspend or terminate the operation of isticker.gr. The user/consumer/consumer/member of isticker.gr acknowledges and unconditionally accepts all of the above by navigating and/or using the services of isticker.gr.

2. DESCRIPTION OF SERVICE

The online store isticker.gr promotes, promotes and sells the products it produces or the suppliers with whom it cooperates. The company reserves the right to freely select the products it displays on isticker.gr and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and carry out as well as modify, renew and/or withdraw at any time and without prior notice and/or deadline.

3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS

In isticker.gr all products are our own and Greek production, in order to bring you a very wide range of products and even at the best possible prices. Therefore, although we take every possible measure to ensure the availability of our products as it appears on isticker.gr, there is a possibility that a product displayed on isticker.gr may not be available or may not be available within the delivery time indicated on the site, for reasons beyond our control (such as lack of raw materials). For this reason and in order to keep you fully informed and to protect you as much as possible from unforeseen circumstances, orders are completed as follows:

α) SEND ORDER REQUEST – You can browse our online store, freely select the products of your choice through Sticky and place them in your shopping cart. Then, following the ‘steps’ indicated each time you should proceed to send your request for an order to our company. In order to provide you with better and better service and to facilitate your future purchases during your first order, you register as a user of Sticky by filling in all your personal data requested in the corresponding registration form. Then, each time after completing your purchases, you fill in all the details of your order request that appear on the order form. All the data sent to our company falls under the strict policy of protection of your personal data maintained by our company and are collected and processed with full security and diligence and only after your explicit consent provided by sending the above form. In any case, each time you send a request for an order to our company, you must first accept these terms of use, which govern the transactions between us in their entirety as stated in article 1 above. You are also responsible for the correctness and legality of the above data, which our Company knows only upon your declaration.

When you send your order request, an automated message appears containing the details of the order request that our company will receive, which is also sent to the email address you have provided. All your requests are received by us subject to availability checks on the products included in your order request (which checks are carried out after the start of the processing stage following your request). At the stage of receiving your request and the automatic display of the content of your order request, the processing of your request by our company has not yet started. The use of a coupon is valid only for online and not custom orders, when sending an order request.

b) PROCESSING OF THE REQUEST FOR ORDER – If your order request is sent between 9.00 and 13.30 on a working day and time (Monday to Friday) then you will immediately receive a message to the email address you have provided us with, that your request is being processed by our company. Otherwise you will receive this message within the next working day. During the processing of your request, the availability of all the products included in your order request is checked.

i) If there is availability of all the products included in your request within the delivery time indicated in our online store then you will be sent a message to the email address and/or mobile phone number you have provided us with confirming your order and including all the details of your order. The shipment of the products will be carried out according to the delivery schedule of our partner courier company.

ii) In the event that there is no availability of any of the items you have placed in the order and/or that a product will be available after the delivery time indicated in our online store, then our Company will contact you either by e-mail to the e-mail address and/or mobile phone number you have provided us with or by direct telephone contact with you through a representative (or in all of the above ways) in order to consult with you for any modification, correction or cancellation of the order. If it is not possible to contact you within 10 days of sending your order request, your request will be automatically cancelled and you will have to send a new request to us. In any case, any new order (modified or not) will be sent to you again with a new email and/or to the mobile phone you have indicated to us and this message will be the confirmation of your order, on the basis of which your order will be executed. The shipment of the products will be carried out according to the delivery schedule of our partner courier company.

iii) Our Company may contact you by e-mail and/or mobile phone message which you have indicated to us during your registration throughout the period up to the delivery of your order to you for any matter relating to the receipt, processing, execution and/or transport of your order and/or payment and/or return of the products or for anything else. The parties agree that such communication (by e-mail and/or mobile phone message you have indicated to us) also covers the legal requirements of informing you in writing, notifying you, confirming your order, where and when required by law. In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received as described above, or for any other reason, you can contact us at the following telephone numbers 210 2240100 from fixed and mobile.

4. METHODS OF PAYMENT

In order to provide you with a better and better service, our company has a payment method option for the products you are interested in buying, which, as explained below, is linked, among other things, to the processing time of your order request and/or the time of delivery of the product to you. Once you have decided which payment procedure suits you, you select the corresponding payment method in the appropriate section of the order request form and enter your necessary details if required. The collection and processing of the payment details you send us fall under the strict policy of protection of your personal data maintained by our company and are collected and processed with full security and diligence and only after your consent provided to us with the sending of your order request. In particular for credit card payments, all necessary security measures are taken in cooperation with our partner financial institutions to ensure maximum protection for your electronic transactions and secure your payments.

For your purchases from isticker.gr you can choose the following payment methods:

Via credit, debit and prepaid cards of Visa, MasterCard, Maestro without any charge.

By deposit to a Eurobank* bank account without any charge:

Account number: 00260219250200543862

IBAN: GR5802602190000250200543862

Beneficiary: MOUTESIDIS SAVVAS – SOUPIADIS DIMOSTHENIS

By deposit to a Piraeus Bank* bank account without any charge:

Account number: 5252-063165-635

IBAN: GR28 0172 2520 0052 5206 3165 635

Beneficiary: MOUTESIDIS SAVVAS – SOUPIADIS DIMOSTHENIS

Cash on delivery with an additional charge of 2€ (valid only for orders within Greece).

For orders over 50€ you may be asked to pay in advance.

*For transfers to Eurobank or Piraeus Bank from a different bank, the depositor bears the bank charges (commissions etc.). In this case, in order to transfer the amount of your order via e-banking of another bank, you need to select the field “Surcharge with the costs of all banks – indication (OUR)”. In case you cannot select the OUR field, please add +3Euros (which covers all bank charges) to the final deposit amount.

5. PROCEDURE FOR THE RETURN OF PRODUCTS

α) For the return of products ordered online or by telephone, the return of the products, regardless of the reason, will be carried out after consultation with the competent department at the telephone numbers 2382500201 , within the deadline and under the conditions set out in the product return policy (article 7) during working days and hours (Monday to Friday 09:00 – 14:00).

6. PRODUCT RETURN POLICY

1) RESET

RETURNS – CHANGES
Most of the products on our website are produced as a special order at the request of the customer in different dimensions , different colors , and different directions , and some designs contain the possibility to write the name you want. For the above reasons these products cannot be returned for any reason. In particular any product with more than 1 options e.g. change of colour , choice of dimension , choice of direction cannot be returned. The colors shown on the products are indicative and may have a small deviation with the actual reason different settings on each screen. For all other products, you have the right to return the product you received within 14 calendar days without any reason from the day you received it, at no cost whatsoever other than the return shipping costs (Courier, shipping, postage or other), which will be at your own risk and expense (unless otherwise specified from time to time by the Company in general or specifically for specific products). Necessary conditions for exercising the right of withdrawal within the 14 days are: That the product has not been used and all items must be returned in the perfect condition in which they were received, without damage, without any defect (subject to the return of a defective product), complete and within their packaging (for items received in special packaging – e.g. fragile products – they must be returned within their special packaging), and must also be accompanied by all necessary documents.

2) RETURN AND/OR REPLACEMENT POLICY FOR DEFECTIVE PRODUCTS
α) Our company takes every possible measure to ensure that all products (regardless of type) are packed specially and carefully in order to reach you without damage. Our company is also aware that among its products are fragile and/or sensitive items and for this reason it takes all necessary measures (in cooperation with its suppliers and carriers) to ensure that these items are shipped in special packaging that fully protects them from any damage during transport and/or storage. In very rare cases, however, there is a risk that one of these products may be damaged during shipment to you. Also in very rare cases there is a possibility to receive a product with a defect. For this reason and regardless of your right of withdrawal, which is not affected, we invite you to check the products upon receipt.

b) If you receive the product without expressing a specific reservation, it means that you have unconditionally received the product from our company. However, if you find that there are damages and/or a defect in the product, then you can inform us by contacting us by e-mail at info@isticker.gr and/or by phone at 2382500201 from landline and mobile, stating whether you wish to be sent a new one for replacement or if you wish to exercise your right of withdrawal.

c) In an effort to meet the expectations of our customers on the products they choose from isticker.gr we offer the possibility of returning all products, for exchange or full refund within 14 calendar days from the day of delivery of the products based on the receipt documents, provided that they comply with the following conditions.

Please note that:

We reserve the right to reject returns of products that have not been returned in accordance with the terms of the returns policy set out below. You may also be asked to pay the cost of shipping these goods which will be returned to you if the specifications are not met. The following conditions must be met for the return of products to isticker.gr:
The exchange refund request should not exceed 10 working days from the date of delivery based on the receipt documents

All returns and exchanges must be received in the original condition in which you received the product.
In case of an error by our company, the return is accepted if you notify us within a period of no more than 5 working days. We will fully refund you the money corresponding to the value of the order and the shipping costs or we will replace the product with the correct one at our own cost of refunding the error and sending the correct one. In the event that there is no error on the part of our company, only the amount of money corresponding to the value of the products will be refunded and the shipping costs will be borne exclusively by the customer. In the event that there is no error on the part of our company, no returns are accepted for custom made products. Refunds are made within 30 days of the return and receipt of the products by us. To get your money back, you need to tell us the account to which you want the deposit to be made. For returns, a retail receipt is required. In the case of an invoice, the return must be made with a delivery note.
Before returning the product you must contact us at 2382500201

If the product meets the above criteria, you are free to send it back to us for a replacement or refund. Otherwise, we reserve the right not to accept the return. Please remember that we can proceed to refund if the returned products meet all of the above conditions and are in a saleable condition.
The return of a non-defective product and the refund to the customer, the original shipping costs are borne by the customer and deducted from the amount to be refunded. For the return of a non-defective, non-damaged or generally non-defective product for the purpose of refund, the customer bears the shipping costs of the return. The customer is always responsible for sending the product back to our offices, as as the recipient it is not possible for our company to search for your package at any postal/transportation company.

7. POSSIBILITY OF CANCELLING AN ORDER

It is possible to cancel your order in the following cases:
α) Before the shipment/receipt of the product – Cancellation is possible by sending an e-mail to info@isticker.gr or by calling 2382500201 from a landline or mobile phone.
b) Upon receipt of the product – You can exercise your right of withdrawal within 14 calendar days

8. USE/FUNCTION & WEBSITE CONTENT

α) Use/Operation of isticker.gr Both parties (company and consumer) are committed to the correct use and operation of the website in good faith and based on good business practice. In order to have proper and complete access to isticker.gr, JavaScript must be enabled in the browser and the ability to download cookies. To use isticker.gr it is recommended to use the latest versions of browsers. The Company takes all necessary measures for the continuous and uninterrupted operation of isticker.gr, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily interrupt the operation of isticker.gr with or without notice to users/members and visitors of isticker.gr. In any case, the user/consumer/visitor/member undertakes and accepts that they will not use the isticker.gr to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, libelous, obscene, obscene, libelous, invasive of another’s privacy, obscene, or racially, ethnically or otherwise discriminatory, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass third parties in any manner and any content of any kind; or

b) Content of isticker.gr – The company takes every possible care for the correct publication – display of information regarding the products it promotes through isticker.gr. However, our company is not responsible for possible errors in the operation of the electronic department store in the displayed information (such as indicatively the displayed price, availability, photo, item, etc.) that may be due to technological failures-errors, typographical and / or “human” errors and / or incorrect information from suppliers, even if negligently. If you find an error before and/or after completing your order, we invite you to send a relevant e-mail to contact@sticky.gr and/or contact us at tel. 2382500201. In any case, however, if you find an error, we urge you not to proceed with sending an order request before notifying our company and clarifying the specific issue.

Our company reserves the right, and the user/consumer/visitor/member of isticker.gr accepts it, to modify the indicated prices and to change and/or withdraw the offers at any time with or without prior notice to the users/consumers/visitors/members of isticker.gr.

8. USE/FUNCTION & WEBSITE CONTENT

9. INTELLECTUAL PROPERTY RIGHTS

The entire content of isticker.gr (except for those elements that belong to third parties, e.g. copyrights of third parties, partners, institutions etc.), i.e. indicatively and not restrictively, the texts, photographs, drawings, commercial and financial data, programs, all kinds of files, trademarks/logos, the layout of isticker.gr etc., are the subject of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions on intellectual property. In no case should their appearance and display on isticker.gr be considered as a transfer and/or assignment of license and/or right of use. Based on the above, therefore, it is expressly forbidden to copy, distribute, transfer, process, store, reproduce, republish, modify and any related action on the above elements, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of the applicable legislation.

The user/consumer/visitor/member of isticker.gr accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the data that appear on isticker.gr as well as the modification of these data at any time with or without prior notice to the users/consumers/visitors/members of isticker.gr.

10. COMPANY POLICY ON PERSONAL DATA

The issue of protecting your personal data is a very serious matter for our company and is treated as a top priority.

Your personal data are collected by our company exclusively and only in the context of conducting transactions with isticker.gr and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, the service of your requests and the sending of informative messages in relation to our products and services. All your personal data collected through the special online form of isticker.gr are absolutely necessary for the performance of the above services on our part and are subject to your full and unconditional consent which is provided by sending your personal data to us. It is understood that you are able to access your data at any time and to request the immediate deletion of your data, as well as your deletion as a registered user. You are also entitled to exercise at any time all your rights under Articles 11-13 of Law No. 2472/1997. In any case, however, your data are kept by our company only for as long as you are a registered user of isticker.gr and / or for as long as your transactions with us are executed and are deleted as soon as you are deleted as a user and / or completed the transaction with you. Also during your visit to isticker.gr it is possible to install session cookies on your PC in order to be able to record the items you place in your shopping cart, even before you register as a registered user in order to send your order request.

Your personal data is not disclosed to any third party and is managed exclusively by our company.
The only exceptions are: i) data relating to the execution and settlement of electronic payments by credit card carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and ii) data that is absolutely necessary for the execution of your order (transport, storage, etc.) by our partner companies. However, all your data is protected and managed in accordance with the terms and rules of Greek law and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. Within the framework of the above legislation, the data kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions of the respective regulatory framework. Also, all of your data, information and transactions are governed by the principles of confidentiality of communications (electronic and otherwise) and commercial transactions and all appropriate measures are taken to protect and safeguard their confidentiality during the transmission and/or execution of transactions. The user/consumer/visitor/member of isticker.gr should also safeguard the confidentiality of his/her data and not to disclose it to third parties (even through negligence) nor to grant the use of these data to third parties. It is also recommended that you change your password at regular intervals. The company reserves the right for any damage caused by a culpable violation of the above obligations of the user/consumer/visitor/member of isticker.gr.

Finally, in order to complete the ordering process you accept the sending of automated or personalized e-mails both directly to your computer and personally to the e-mail address and / or to the fixed – mobile phone you have notified us and any telephone communication to the telephone numbers you have notified us by our company’s employees.

11. DATA AND TRANSACTION SECURITY

Our company recognizes the issue of data and transaction security as a matter of major importance and therefore takes all necessary measures to ensure its security. The website protects its members from data interception by using the data encryption method. Customer data is not disclosed to third parties and during your browsing on the website remains encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction procedures and sending of your personal data from and to isticker.gr such as indicatively in the shopping cart, on the registered user account creation page (log in), on the order form, during the transfer of data to and from the company, etc. Also, during the process of executing credit card payments, the credit card details are protected by the 128bit encryption method. The data remains encrypted and is not disclosed to any 3rd party.

The codes used to identify you are a) the Login (e-mail or username) and b) the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information with absolute security. You can change the above codes at any time and as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their secrecy and concealment from third parties. In case of its loss or leakage, you must notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change the above passwords at regular intervals and avoid using the same and easily detectable passwords, using not only letters and numbers but also symbols for the creation of your passwords.

12. LIMITATION OF LIABILITY

The user/consumer/visitor/member of isticker.gr fully and irrevocably accepts the exclusive right of the company to discontinue the use of his/her access code(s) to the services of isticker.gr and to discontinue the availability of the content and information of isticker.gr whenever it (the company) considers that the present terms and conditions are violated by the user/consumer/visitor/member or that illegal acts or omissions are carried out or there are indications and/or complaints that illegal acts or omissions are carried out by the user/consumer/member. It may also interrupt, suspend, modify the operation of isticker.gr in whole or in part, permanently or temporarily at any time with or without prior notice to the user/consumer/visitor/member of isticker.gr. The company and its partners make every possible effort, in the context of the technological control that they carry out at regular intervals, so that the services, content and transactions of isticker.gr are carried out without interruption and without interruption and to maintain the high level of security available. It is not liable, however, in the event that for any reason, including negligence, the operation of the isticker is interrupted.gr or if it becomes difficult and/or impossible to access it and/or if, despite the security measures observed, “viruses” or other harmful software are detected and transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or intercepting data concerning personal data of customers and registered users of isticker.gr.

Furthermore, the company bears no responsibility regarding the consumer’s communication with third parties that may be advertised on isticker.gr, while it is not responsible for any issue that may arise from any commercial transaction between the user/member and the third party advertiser. Also, our company is in no way liable for any legal or civil and/or criminal claims or for any damage (positive, special or consequential which, indicatively and not restrictively, disjunctively and/or cumulatively, consists of loss of profits, data, lost profits, monetary compensation, etc.) from users/consumers/visitors/members of isticker.gr or third parties due to a cause related to the operation or not and/or the use of isticker.gr and/or the inability to provide services and/or information made available by the company through isticker.gr and/or any unauthorized interference by third parties in products and/or services and/or information made available through isticker.gr and/or security gaps created. In any case, however, and if any of the above is due to proven fraudulent acts of the company, the company is only liable for the coverage of any positive damage of the injured party that is directly related to the above and the fraudulent acts of the company.

In addition, all the limitations of liability listed in these terms of use apply, which the user/consumer/visitor/member of isticker.gr acknowledges and accepts in their entirety as valid and in accordance with good faith and commercial morals.

13. LINKS – LINKS TO OTHER SITES

The isticker.gr may contain references to websites, for the content and services of which the company bears no responsibility, nor does it guarantee their permanent and safe accessibility. Therefore, for any problem that occurs during the visit/use of these websites, the user/visitor must contact directly the respective websites, which bear the exclusive responsibility for the restoration of the problem. Under no circumstances should the company be considered as accepting or adopting the content or services of the websites and pages to which it refers or that it is linked to them in any way. For any problem that may arise during the visit of these websites, the respective administrator/owner of the website is solely responsible.

14. OTHER TERMS

α) Jurisdiction – Applicable Law – For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle it consensually, the Courts of the city of Giannitsa are competent. For any dispute regarding the interpretation and application of the present terms and conditions as well as for any other issue related to the use of isticker.gr, the Greek Law is applicable.

b) Invalidity of a term – If one of the aforementioned terms is or becomes invalid, the remaining terms of this Agreement shall not be affected.

c) Modification of terms of use – These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid with their posting on isticker.gr and our users/members are obliged to inform themselves about the content of any modifications/changes in the terms.

(d) Interpretative clause – In any part of this agreement the refund and/or crediting of money to the customer’s account is always understood as interest-free.

e) Headings – The headings used in these Terms of Use are provided for convenience of reference to its terms and are not intended to be aids to the interpretation of the Convention.

f) Delay in exercising a right – Any delay by the parties (company and consumer) in exercising some or all of the rights under these terms and conditions does not result in the weakening or waiver of that right, which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.

η) Acceptance of terms – The user/consumer/visitor/member of isticker.gr declares that he/she has read the present terms and accepts them in their entirety and that he/she acknowledges that they govern all the services provided by isticker.gr throughout the duration of his/her navigation in/interaction with isticker.gr.